Addendum: Fixing the Diigo Firefox Add-on

As I noted earlier, some ongoing problems with the Diigo Firefox add-on and general annoyance at the graffiti public annotations feature prompted me to switch my transient bookmarking to Delicious. Some great support from the Diigo team resolved the add-on problem, at least for now, so I may be giving the service a second chance.

If you’re having the problem I was having with the Diigo add-on–a missing “Add to a List” menu option when bookmarking a page–these steps may save you some grief:

1. Right click on the firefox toolbar area
2. Click Customize…
3. Click Restore default set.
4. Sign out of Diigo and sign-in again

You may have to repeat these steps; I had to do it twice for the change to stick. But it’s a lot easier than the earlier troubleshooting steps, which involved creating a fresh Firefox profile and adding, one at a time, the dozen or so add-ins I use to see if there were conflicts with the Diigo toolbar.

Note that this does not, as I had feared it might, reset your Firefox to its default settings. But it’s not a bad idea to back up your Firefox settings, especially if you’ve made a lot of tweaks; take a look at the MozBackup tool for a nice and easy way to do this.

I’ve turned off the public annotations–from the Diigo button, choose “Show all annotations” and toggle to “Don’t show annotation”–to banish the yellow sticky notes left on Google, Wikipedia, and other sites by a handful of vandals. For the next few days I’ll be alternating between Diigo and Delicious before making a final decision on which service I’ll stick with long term.

A big thanks again to the Diigo support team; their prompt assistance certainly helps their service in my weighing of options. There’s no overestimating the value of solid technical support, whether a problem is big or small.